Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 25, 2026

Website: www.esimretailer.com

Company Name: eSIMRetailer

1. Introduction

eSIMRetailer (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase or use our eSIM services.

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Full name
  • Email address
  • Billing address
  • Payment details (processed securely via third-party providers)
  • Order history
  • Customer support communications

Automatically Collected Information

  • IP address
  • Device type and browser
  • Location (country-level)
  • Website usage data
  • Cookies and tracking information

eSIM Usage Information

We may receive limited data usage information from network providers strictly for:

  • Service activation
  • Fraud prevention
  • Network management
  • Fair usage enforcement

We do not access personal content, messages, calls, or browsing history.

3. How We Use Your Information

We use your information to:

  • Process and deliver your eSIM orders
  • Provide customer support
  • Send activation details and service updates
  • Prevent fraud and abuse
  • Enforce our Fair Usage Policy
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (UK & EU Customers)

If you are located in the UK or EU, we process your data under the following legal bases:

  • Performance of a contract (to provide your eSIM service)
  • Legitimate business interests (fraud prevention, service improvement)
  • Legal obligations
  • Your consent (for marketing communications, where applicable)

5. Sharing Your Information

We may share your information with:

Service Providers

  • Payment processors
  • eSIM network partners
  • Hosting providers
  • Fraud prevention services

These parties are contractually required to protect your data.

Legal Requirements

We may disclose information if required by law or to protect our legal rights.

We never sell your personal information.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Prevent fraud

When no longer required, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential website functionality
  • Improve user experience
  • Analyze website traffic
  • Remember preferences

You may control or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption
  • Secure hosting infrastructure
  • Limited internal data access
  • Payment data handled by PCI-compliant providers

While we take strong precautions, no online system is 100% secure.

9. International Data Transfers

Because eSIM services operate globally, your information may be processed outside your country of residence.

Where required, we ensure appropriate safeguards are in place to protect your data.

10. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us at the details below.

11. Marketing Communications

We may send service-related emails (order confirmations, activation details).

Marketing emails will only be sent if you opt-in. You may unsubscribe at any time using the link provided in the email.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

eSIMRetailer
Email: support@esimretailer.com
Website: www.esimretailer.com